Refund policy

Returns

We accept returns within 30 days of delivery.

To be eligible for a return, film must be unused and in resellable condition. Opened packaging is acceptable as long as the film itself has not been used, cut, installed, damaged, or otherwise altered. Film must not have been unrolled beyond what is reasonably necessary to inspect the product, cut, installed, used, damaged, or otherwise altered. 

Standard Roll Sizes

Unused standard MERO roll sizes may be returned within the 30-day return period.

This applies whether the roll was originally cut from a larger master roll by MERO, as long as the size purchased was offered as a standard stocked size.

Custom-Cut Film

Custom-cut film is final sale and cannot be returned or exchanged.

This includes customer-requested cuts or size combinations that are not sold as standard stocked MERO roll sizes, such as a 24" + 36" split.

Core Rack Returns

The MERO Ceramic Core Rack may be returned within 30 days as long as all rolls included in the Core Rack are returned together, unused, and in resellable condition.

Individual rolls from a Core Rack cannot be returned separately.

Return Shipping

For returns due to ordering the wrong product, changing your mind, or other customer-requested returns, return shipping is the customer's responsibility.

MERO does not charge a restocking fee on eligible returns.

Incorrect or Damaged Orders

If MERO sends the wrong product or your order arrives damaged, contact us with your order number and photos of the issue.

If the issue is confirmed, MERO will cover the cost of correcting the order.

Defective Film

If you believe your film has a manufacturing defect, do not submit it as a standard return.

Manufacturing defects are handled separately under the MERO Limited Lifetime Warranty.

[View Limited Lifetime Warranty]

Refunds

Once your return is received and inspected, approved refunds will be issued to the original payment method.

Please allow additional time for your bank or credit card provider to process and post the refund.

Exchanges

MERO does not process direct exchanges.

If you ordered the wrong product and it qualifies for a return, return the original item and place a new order for the product you need. This allows your replacement order to ship without waiting for the original product to be returned and inspected.